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Hospitality & Tourism
Elevate Guest Experience with AI-Powered Service Intelligence
Empower staff and guests with instant access to booking policies, local recommendations, and service protocols. Deliver cited, verifiable answers 24/7—improving guest satisfaction while reducing front desk burden and operational costs.
The Challenge in Hospitality & Tourism
Hotels and resorts struggle with guest service consistency and operational efficiency
Inconsistent Guest Information
Staff struggle to provide consistent answers about amenities, policies, and local attractions—creating frustration when guests receive different information from different team members.
Policy Questions Overwhelm Desk
Front desk teams field endless questions about booking policies, cancellations, and check-in procedures—creating long wait times and reducing time for personalized guest service.
Limited After-Hours Support
Guests can only get information during staffed hours—missing opportunities to provide service when travelers arrive late or have questions outside business hours.
How Chat.co Transforms Hospitality Operations
AI agents trained on hotel knowledge—delivering instant, cited answers to guests and staff
Instant Booking Policy Answers
Enable guests to find booking policies, cancellation procedures, and check-in requirements instantly—with citations to official policy documents, available 24/7 via web or mobile.
- Reservation and cancellation policies
- Check-in and check-out procedures
- Payment and deposit requirements
Local Attraction Information
Provide guests with curated local recommendations, directions, and hours for restaurants, attractions, and activities—enhancing their experience while reducing concierge workload.
- Restaurant recommendations
- Local attractions and activities
- Transportation and directions
Service Protocol Access
Empower staff with instant access to service standards, amenity information, and guest handling procedures—ensuring consistent, high-quality service across all touchpoints.
- Service standards and protocols
- Amenity details and hours
- Guest request handling
Staff Training & Onboarding
Accelerate new employee training with instant access to property information, service standards, and operational procedures—reducing training time while maintaining service quality.
- Property knowledge
- Operating procedures
- Brand standards
Measurable Impact
90%
Guest satisfaction rate
24/7
Guest information availability
60%
Reduction in front desk inquiries
100%
Cited, verifiable answers
Ready to Transform Your Guest Experience?
Join leading hotels and resorts using AI knowledge agents to improve guest satisfaction, reduce operational costs, and empower staff.