Rapid change
Releases and documentation updates quickly make older support answers obsolete.
Chat.co for technology & SaaS
Make product docs answer customers and enable your team
Turn help centers, API references, release notes, runbooks, and internal enablement material into specialized agents for support, onboarding, and product knowledge.
Website agent grounded in current product docs Private expert for support and success teams Citations to help articles and technical references
14-day free trial · no credit card required · paid plan required after trial
Chat.co knowledge agent
Grounded in approved sources
How do I rotate an API key without interrupting production?
Create the new key, update the environment, verify traffic, then revoke the old key. Here is the rotation guide.
RetrieveAnswerCite
14-day free trial
No permanent free plan; choose a paid plan after the trial.
Cited, inspectable answers
References help users verify the answer against approved sources.
Private access controls
Authenticated agents and role-based administration protect private knowledge.
The buying problem
Fast-moving products create a documentation and support synchronization problem.
Customers and teams need the current answer across releases, integrations, API changes, and account policies.
Technical depth
API and integration questions require precise references, not a generic conversational response.
Scaling onboarding
Customers and new employees repeat the same setup and workflow questions.
The Chat.co approach
One product knowledge layer for customers and teams
Create separate agent experiences while grounding each one in the appropriate approved sources.
Customer support
Handle repeatable product questions on the website before they become tickets.
Developer answers
Ground technical responses in API references, integration guides, and release notes.
Internal enablement
Give support, success, and sales a private expert over approved product knowledge.
Application workflows
Use documented APIs, webhooks, and deployment options to connect agent experiences.
Private AI by design
Frontier models. Your knowledge stays yours.
For foundation models accessed through Chat.co on AWS Bedrock, your inputs and the AI's outputs are not shared with model providers and are not used to train or improve their models. That protection comes from service terms—not an opt-out toggle.
Model-provider isolation
Prompts and files are processed inside AWS; model companies do not receive that traffic.
No training on your data
Inputs and outputs are excluded from provider training and model-improvement programs.
Enterprise controls
AES-256 at rest, TLS 1.2+ in transit, role-based access, SSO, and domain restriction.
Your data, your control
Export your information or permanently delete it whenever you choose.
Training and provider-sharing commitments reflect AWS Bedrock service terms for foundation models accessed through Chat.co.
See how private AI worksFrom source to answer
Launch the first useful workflow in three steps
Start with a narrow, valuable question set. Prove retrieval and citations before expanding the source set.
- 01
Connect approved knowledge
Upload documents, crawl websites, add text or Q&A, and connect supported knowledge sources.
- 02
Configure the agent
Choose instructions, audience, access rules, appearance, model, and the behavior you want to test.
- 03
Deploy and improve
Publish the experience, review real conversations, and strengthen the sources behind weak answers.
High-value starting points
Choose the first workflow to prove
Use a representative source set and real questions. Evaluate answer quality, citation usefulness, access, administration, and total operating effort.
FAQ
Questions to resolve before you buy
Can we create separate agents for customers and employees?
Yes. Use a public website agent for customers and an authenticated internal expert for support, success, sales, or engineering teams.
How do we keep answers current after a release?
Update or recrawl the approved source material. Teams should review conversations after significant releases to identify stale answers and missing documentation.
Is there a free plan?
Chat.co offers a 14-day free trial, not a permanent free plan. No credit card is required to start. When the trial ends, choose a paid plan to continue using the service.
Test Chat.co with your real questions and sources
Start a 14-day free trial with no credit card, or book a working session for a more complex deployment.